A 30 year, proven history
LLE’s history demonstrates a commitment to continuously high levels of service to
government and 911 emergency organizations. Our clientele and longstanding
listing on the GSA schedule testify to the longevity and quality of LLE.
LLE provides Over-the-Phone Interpretation, language instruction & assessment, and
translation & localization services. Each one of LLE’s language services has unique
strengths that clients in government and 911 emergency response organizations find
attractive.
As part of the second largest telephone interpretation provider in the U.S., LLE
provides industry leading service:
- Secure, confidential
interpretation
- U.S.-based
interpreter call centers
- 15 seconds or less Average Speed of Answer (ASA) across all languages
- 98% Average Call Completion (ACC) rate
- Over 150 languages available
- Rigorous quality assurance processes
- Award winning Voice Activated Language Selection (VALS) and auto-authentication
for faster call directing
- Real-time usage tracking to analyze organization-wide to agent specific usage data
- Interpreters complete 120 hours of classroom training and receive ongoing training
in customer specific terminology
- 99.999% availability – call centers utilize a fully redundant, distributed architecture
for stable service in the events such as:
- Equipment failures
- Natural disasters
- Interpreters adhere to numerous federal laws and are subject to security background
checks
- 24/7 client service
LLE provides a complete portfolio of interpreter instruction and assessment services
to meet your internal development needs:
- Language instruction from native speakers with Bachelor’s or Master’s degrees
- Customizable curriculum and multiple classroom structures
- Assessments for:
- Speaking & listening
- Reading (Arabic only)
- Writing
- Translation
- Interpretation
- Cost effective, 24/7 automated assessments
- Interactive, web-based test portal for distributing assessments to candidates
LLE makes the translation process easy:
- Project management teams located in all continental U.S. time zones
- Translators and translation memory specialized for government terminology
-
Broad network of translation and production partners for scalability to meet sudden
demand
- Proven track record of translation projects for government entities
-
Multiple review procedures to ensure accurate rendering of source text
To learn more about how LLE can help your organization or how to order from the
GSA schedule,
contact us
or email info@lle-inc.com.
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"I would like to thank you for the outstanding services provided under Navy contract
by your firm...Your professional and timely responses to our needs have been highly
appreciated."
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