|
As a leading Over-the-Phone Interpretation provider to many 911 organizations over
its 30 year history, LLE has a proven track-record for effective service handling
calls in over 150 languages.
Service Levels
- 15 seconds or less Average Speed of Answer (ASA) across all languages
- 98% Average Call Completion (ACC) rate
- Voice Activated Language Selection (VALS) for faster connect times and no busy signals
- Lower Average Handle Time (AHT) for increased productivity and reduced response
time
Emergency Response Trained Interpreters
LLE provides its staff interpreters with instruction for managing interpretation
in emergency situations. This enables our interpreters to:
- Be prepared for all types of emergency calls
- Act as an extension of a dispatch team
- Maintain clear, accurate interpretation
- Take initiative if the situation is urgent
- Get to the point
- Be fluent in medical terminology
Secure U.S. Based Call Centers
CyraCom utilizes staff interpreters and U.S.-based call centers. This provides very
stable service, which you can read about on our
service stability page.
Real-time Usage Tracking
- Instant access to manage account information using a secure, intuitive, web-based
interface
- Export on-demand graphs and charts in a variety of common formats
- Analyze usage on any level, from one of your agents to your entire organization
System Reliability
- Multiple-carrier communications network
- Geographically diverse interpreter centers and colocation facilities
- Redundant and conditioned UPS power with back-up diesel generation
- Distributed architecture designed for scalability
- 99.999% system availability
Quality
- Live remote and side-by-side monitoring of interpretation sessions
- Digital ambient noise control
- Interpreters complete 120 hours of paid training
- 24/7 client service and a dedicated account management team
For more about LLE or how to order from the GSA schedule,
email info@lle-inc.com or
contact us.
|
Lower your Average Handle Time with LLE
|