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LLE, through its parent company, CyraCom International, currently operates interpreter
call centers in Tucson, Arizona and Las Cruces, New Mexico. These centers are at
the heart of LLE’s interpretation service stability.
The interpreter centers were built using award winning, state of the art technology
to create a robust and scalable interpreter network and were designed to provide
continuous service 24/7. This design was achieved using a distributed architecture
between multiple facilities and telephony providers. This means if power is down
in one city or for one Telco provider, LLE’s system will still be running. In this
way, LLE interpreter centers are a secure, reliable, and stable platform that you
can depend on.
Security
- Electronically monitored, U.S.-based facilities
- Electronic keycard access
- Secured document destruction
- HIPAA and Gramm-Leach-Bliley compliant
- Full security-background checks on employee interpreters
Reliability
- 99.999% system availability
- Phone interpretation through multiple telephone carriers
- Call centers have back-up diesel generation and conditioned UPS power
- Geographically diverse interpreter centers and colocation server facilities
- Distributed architecture designed for scalability
Quality
- ISO 9001:2008 certification
- On-site 24/7 client services staff
- Live remote monitoring of interpretation sessions
- Digital ambient noise control
For more about LLE or how to order from the GSA schedule,
email info@lle-inc.com or
contact us.
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Secure facilities with 99.999% system availability
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