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At LLE, we have specifically designed our system to offer our clients faster and
simpler connection times to interpreters, the ability to track calls, and greater
security. We achieve this through call authentication, voice activation, and system
redundancy.
Call Authentication
LLE has the ability to auto-authenticate calls for your agency or department through
our toll-free access, providing greater convenience. LLE services include the ability
to accommodate your requests for multiple IDs without limit. The LLE system tracks
call data for each ID number regardless of area, department or location. All call
data for each ID will be available to you on-demand, 24/7 via LLE's online tool
for real-time usage tracking
and reporting.
Easy Authentication
For security and reporting purposes, we authenticate your account information before
your representatives reach an interpreter. With the easy authentication option,
this information is pre-programmed and doesn’t have to be manually entered by your
representatives.
Voice Activated Language Selection (VALS)
VALS is part of the LLE communication system, offering your agency or department
the most efficient connection to an interpreter. Your representatives and other
government employees can connect to an interpreter by speaking the name of the language
they want; all calls are then connected to the first queued interpreter in less
than 15 seconds, on average, across all languages.
VALS Key Benefits
- Flexibility – Day or night, the system offers the flexibility to handle unexpected
spikes in volume by removing a potential bottle neck presented by the use of live
operators.
- Efficiency – User friendly and ideally suited for the type of calls LLE receives
– high-volume with nearly identical user requests - which reduces your average handle
time
- Award-winning – Received InfoWorld 100 award for innovative use of existing technology
within healthcare
VALS is part of what LLE does to increase efficiency for your agency or department.
Customized Record Integration
Customize your call flow to capture the information you want detailed in reports
using our real-time usage
tracking system. For instance, you can choose to capture a unique identifier
such as a cost center code or an employee ID number as part of any interpretation
session.
System Redundancy
The LLE communication system was designed to deliver continuous service 24/7, with
continual service stability.
This design was achieved using a distributed architecture between multiple facilities
and telephony providers. This means if power is down in one city or for one service
provider, LLE’s system will still operate.
For more about LLE or how to order from the GSA schedule,
email info@lle-inc.com or
contact us.
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