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LLE's quality assurance process for interpreter recruiting, qualification assessment,
training, and ongoing monitoring ensures accurate interpretation, professional conduct,
and customer service skills. This process contributes to improved communication
and is the vital difference in the quality of service we provide.
Interpreter Recruiting
LLE recruits interpreters based on current and projected client demand. LLE targets
already certified, trained, and/or experienced interpreters. We search for qualified
applicants in highly regarded language, cultural, or interpreting associations,
and we also select candidates through universities and colleges, community organizations,
and client referrals.
Interpreter Qualification Assessment
LLE conducts an in-depth screening interview and language proficiency assessment
for each interpreter candidate. LLE uses a validated assessment process to analyze
each candidate’s language proficiency, knowledge of relevant terminology, and skills
in applying interpreter protocols.
Interpreter Training
Each employee candidate completes 120 hours of classroom instruction to learn how
to perform effective Over-the-Phone Interpretation. Using innovative training techniques,
candidates learn to facilitate a complete and accurate flow of communication between
limited English proficient (LEP) persons and client representatives. Candidates
practice cultural competency skills throughout the entire course. Each session allows
the participants the opportunity to practice interacting with individuals from a
variety of cultures and to negotiate the resolution of cultural issues that commonly
arise while communicating with LEP persons. Participants are trained to apply the
LLE Code of Ethics, which emphasizes the critical nature of complete and accurate
interpretation and confidentiality.
Emergency Response Trained Interpreters
LLE provides its staff interpreters with specialized training for emergency response
situations. This training includes how to manage emergency response calls and provides
an in-depth knowledge of medical information and terminology. For more, see our
911 emergency response
page.
Ongoing training on specific terminology
With every new client, LLE reviews the specific terminology used or required in
their interactions. New terminology is continuously incorporated into our training
curriculum, and terminology updates are given to existing interpreters in an ongoing
basis.
Interpreter Monitoring
LLE conducts ongoing, random monitoring of its interpreters to confirm that they
are adhering to LLE interpretation standards and procedures. The monitoring process
rates each interpreter's level of competency and provides detailed feedback to facilitate
continuous professional development. LLE also appreciates and encourages feedback
from clients regarding interpreters' performance.
LLE staff interpreters are also secure and confidential. Find out about LLE’s interpreter security.
For more about LLE or how to order from the GSA schedule,
email info@lle-inc.com or
contact us.
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